Frequently Asked Questions

Frequently Asked Questions

Why have I lost changes made in the Configurator?

Whilst you are running the Calmview configurator a Microsoft Internet Information Services (IIS) session is running. It is advisable to save changes on each page of the configurator as you make them, as IIS will automatically time out a session if there is no activity and this could lead to you losing unsaved changes.

Why don't my images display in Calmview?

Images to be displayed on the record view need to be stored in the Calm images folder (usually C:/DScribe/Images) on the copy of Calm used by your Calmview website.

Calmview will typically work with a copy of your Calm system on the web server i.e. not the copy you are adding records to. It is important to ensure that this web server copy of Calm includes the default Images folder so that multimedia files and images are correctly displayed in Calmview.

Some users of my website find that the text at the bottom of the Calmview pages is ‘wrapping’ and not displaying correctly. Why is this?

Unwanted text ‘wrapping’ is likely to be caused by viewing your Calmview site in the web browser Internet Explorer 6, this version of IE dates back to 2001 (the current version is IE 8). Calmview websites will work in IE 6 but, as with many other current websites, some of the design elements will not look their best. The latest version of IE is free to download.

How do I change the image at the very top of each Calmview page?

See the Change Top Banner page for details.

Why aren't web statistics being shown?

The daily collation of Calmview statistics is scheduled as a task in Windows. By default statistics are collated at 23.55 every day. If your Calmview machine is switched off at this time, statistics will not be collated. Alter the scheduled task to a more convenient time using Windows Task Scheduler.

Can I expand the Simple Search to include all fields?

The fields searched by default are Title and Description. Using the configurator it IS possible to search different fields in the Catalog database, however it is recommended that only 2 or 3 fields are used for simple searches; adding more fields may affect the speed of search performance.

You should not add any date fields to this search, it is intended as a simple text search only. Adding a date field here would give unpredictable search results. If you need to search on a date field, the Advanced Search is the correct place to add this.

Also, you should not add 'Any text' to the Simple Search as that could make Calmview search fields that you haven't chosen to display. If you need to search on 'Any Text', the Advanced Search is the correct place to do this, 'Any Text' is included as a default field.

Can I change the wording on the simple search button (that appears on every page)?

Yes, alternative wording can be entered using the Configuration tool. Run the configurator and choose the Pages option, followed by All Pages. Enter your new text (to be displayed on the button) in the 'Search button' input box and press the 'Save' button.